Refund, Return, Replacement & Warranty Policy

1) Order Cancellation & Modification

Because our equipment is handcrafted, we strictly do not accept order cancellations.

However, if you want to modify your order (such as changing the product weight), please contact us as early as possible. We accept modification requests within 12 hours of placing the order, provided the item has not yet entered the physical production phase.

In highly exceptional circumstances, you may reach out to discuss your situation, and we may or may not approve a cancellation at our sole discretion. If an exceptional cancellation is approved, the refund will be sent back to your original payment method within 5 to 7 business days.

2) Nature of Handcrafted Wood Products (Important)

Our products—including Mudgars, Gadas, Indian Clubs, and Samtolas—are handcrafted from natural, premium-quality wood. Unlike plastic or metal, wood is a living material that reacts to its environment. By purchasing from SatvaFit, you acknowledge and accept the following characteristics:

• Natural Variations: No two pieces of wood are identical. Differences in grain pattern, color shades, and texture are natural features of the wood and are not considered defects.
• Knots and Wood Fillers: Wood naturally contains knots (the base of branches). It is a standard woodworking practice to fill these knots or small gaps with wood filler or sawdust to ensure a smooth finish. The presence of wood filling or sawdust patching is not a manufacturing defect and does not compromise the structural integrity of the tool.
• Hairline Cracks: Wood is hygroscopic, meaning it expands and contracts with changes in temperature and humidity. Small hairline cracks may appear over time as the wood adapts to your climate. These are cosmetic in nature and do not constitute a defect unless they significantly affect the usage or safety of the equipment.

3) Weight Tolerance Policy

Due to the varying density of natural wood, it is impossible to guarantee an exact weight for every product.

• Weight Variance: Please allow for a weight tolerance of approximately ±10% (or +/- 500g to 1000g) from the listed weight.
• Example: A Mudgar listed as 5kg may weigh between 4.5kg and 5.5kg.

We categorize our products in weight ranges (e.g., 3-4kg, 5-6kg) to account for these natural variations. This variance is normal for authentic wooden equipment and is not grounds for a return or replacement.

4) Return & Exchange Policy

We do not offer open-ended exchanges like a fashion brand. Because many of our products are specially handcrafted, we do not accept returns or exchanges for buyer's remorse or a simple change of mind.

Returns and replacements are exclusively reserved for items that arrive with severe transit damage or possess a genuine manufacturing defect.

5) 3-Month Warranty for Manufacturing Defects

We stand behind the quality and biomechanical integrity of our tools. We provide a 3-month warranty from the date of delivery covering genuine structural manufacturing defects under normal use.

This applies only to real manufacturing problems, not damage caused later by external reasons.

This warranty does not cover:

• Damage caused by dropping the product or hitting it against hard surfaces.
• Throwing the product, intentional damage, or improper training mechanics.
• Exposure to water, moisture, or poor storage conditions.
• Normal wear and tear (scuffs, dents, scratches).
• The natural wood variations, cosmetic hairline cracks, or filled knots detailed in Section 2.

6) Damaged, Defective, or Wrong Product Claims

If you receive a damaged product, defective product, wrong product, or a product with a genuine manufacturing issue upon arrival, please contact us within 24 hours of delivery for domestic orders.

To help us resolve the issue quickly and fairly, you must provide a clear, continuous, and unedited unboxing video showing the original sealed package being opened.

Along with the video, please share:

• Your order number
• Clear photos of the product and the specific issue
• Photos of the outer packaging

Once we review the mandatory unboxing video and details, we will support you properly. Depending on the case, we may offer a free replacement, partial refund, or another fair solution. If the issue is from our side, we will bear the related return shipping cost.

7) Custom and Personalized Orders

Custom engraved products, personalized products, bulk corporate orders, or products made to special sizes and finishes cannot be modified in any way once production has commenced. These items are strictly non-returnable and non-refundable unless they arrive with a structural manufacturing defect.

8) Refund Process

Once an exceptional return, cancellation, or refund request is approved, the refund will be processed to your original payment method. Please allow 5 to 7 business days for the refund to reflect, depending on your bank or payment provider.

Note: If an exceptional return is authorized by our team for a reason outside of our warranty, the customer is responsible for all return logistics, and a 15% restocking fee will be deducted.

9) International Orders

For international orders, shipping costs, customs processes, and return logistics are significantly higher. Therefore, we strictly do not accept change-of-mind returns for international shipments.

However, if the product arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery with the mandatory unboxing video and clear photos.

After checking the case, we will offer a fair resolution depending on the situation, which may include replacement support, a partial refund, or a full refund of the product value. Custom duties, taxes, and country-specific import charges are non-refundable.

10) Usage and Safety Disclaimer

SatvaFit provides traditional fitness equipment designed for strength and mobility training.

• Assumption of Risk: Swinging heavy wooden tools involves physical risk. By using our products, you assume full responsibility for your safety and the safety of those around you.
• Proper Use: We recommend learning proper technique before attempting heavy swings. SatvaFit is not liable for any injuries, damages, or accidents resulting from the improper use, negligence, or lack of skill in using our products.
• Maintenance: It is the customer’s responsibility to inspect their equipment regularly for any signs of significant damage that could make it unsafe to use.

11) A Small Honest Note from Us

We are building SatvaFit with a lot of care, honesty, and effort.

We are not trying to hide behind difficult policy language. We simply want a system that is fair for both the customer and the brand. If there is a real issue with our craftsmanship, we will help. If the mistake is from our side, we will take responsibility.

And if a product has been specially made, balanced, or customized just for you, we hope you understand why such orders cannot be returned simply due to a change of mind.

12) How to Contact Us

For any modification, warranty claim, or replacement request, please contact us directly at:

Email: info@satvafit.com