1) Processing & Crafting Time

We have stock available most of the time. For Combo Kit and big weights are handcrafted and finished after you place your order.

Crafting, quality checking, and packing usually take 4 to 15 working days before dispatch. For combo kits - upto 25 working days.

During periods of high demand, custom bulk orders, or workshop holidays, it may take a little longer. If there are any significant delays, our team will keep you updated.

2) Shipping Charges

For both domestic (India) and international orders, shipping charges (if applicable) are calculated and shown clearly at checkout before you complete your payment.

For international orders, the final shipping rate is calculated based on the weight of the equipment and your destination country.

3) Delivery Time (After Dispatch)

• India: Usually 3 to 7 working days (remote areas or non-metro pin codes may take a few extra days).
• International: Usually around 10 to 14 working days after dispatch (this can vary significantly based on the destination country, flight availability, and local customs clearance).

Note: Delivery timelines are estimates. Courier delays due to extreme weather, logistics strikes, or customs are outside our control, but our team will support you in tracking your package.

4) Order Tracking

Once your order is handed over to our logistics partners, we will share the tracking link and AWB number with you via email (and WhatsApp, when possible).

Tracking updates depend on the courier’s scanning system. If your parcel appears stuck in transit for an unusual amount of time, please reach out to us and we will escalate it with the courier.

5) International Orders: Currency, Customs & Duties

Your checkout page may display prices in INR, but you will be charged in your local currency by your bank or credit card provider based on their exchange rates.

Customs Duties & Import Taxes: Any import duties, local taxes, or customs clearance fees imposed by the destination country are strictly the responsibility of the customer and must be paid upon arrival.

Customs clearance procedures can sometimes cause unavoidable delivery delays.

6) Damaged Parcels & Transit Issues (Important)

As outlined in our Warranty Policy, we require strict documentation to process any transit damage claims.

• Mandatory Unboxing Video: You must record a clear, continuous unboxing video showing the sealed package being opened. Claims without this video will not be accepted.
• India Orders: If your parcel arrives damaged, please inform us within 24 hours of delivery. After verifying your unboxing video and photos, we will arrange for a free replacement. (Please note: because it is handcrafted, a replacement may take up to 4 weeks to craft and ship).
• International Orders: We specially pack our international orders through packaging specialists, making it an extremely rare scenario that a shipment gets damaged in transit. However, if your parcel does arrive damaged, please inform us within 24 hours of delivery. Due to the exceptionally high cost of international logistics, we do not send physical replacements for international orders. After verification, we will issue a fair resolution, which usually involves a refund of the product value.

7) Address Accuracy & Failed Delivery Attempts

Please double-check your complete shipping address, pin/zip code, and active phone number at checkout.

If a parcel is returned to our workshop due to an incomplete address, an incorrect phone number, or the customer being unreachable after multiple delivery attempts, the customer will be responsible for any additional shipping costs required to reship the item.

8) Need Help?

If you have any questions about your shipment, tracking, or delivery status, please contact our support team at:

Email: info@satvafit.com