This Privacy Policy describes how SatvaFit (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from http://www.satvafit.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1) Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

2) What Personal Information We Collect

To provide the Services, we collect personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.

Information We Collect Directly from You

• Contact & Order Details: Name, billing address, shipping address, phone number, and email address.
• Account Information: Username, password, security questions, and other information used for account security purposes (if you choose to register an account).
• Customer Support Information: Information you choose to include in communications with us, such as order inquiries, unboxing videos, and photos of equipment for transit or warranty claims.

Information We Collect About Your Usage

• Usage Data: We automatically collect certain information about your interaction with the Services using cookies, pixels, and similar technologies. This includes device information, browser information, network connection details, IP address, and data regarding how you access and navigate our Site.

Information We Obtain from Third Parties

• Service Providers: Companies who support our Site and Services, such as Shopify.
• Payment Processors: Our secure payment gateways collect payment information (e.g., bank account, credit/debit card details, UPI, billing address) to process your transactions and fulfill your orders.
• Tracking Technologies: When you interact with our Site, emails, or advertisements, we or our third-party partners may automatically collect data using pixels, web beacons, and cookies to optimize our platform and marketing.

3) How We Use Your Personal Information

• Providing Products and Services: We use your data to perform our contract with you. This includes processing payments, crafting and fulfilling your orders, arranging shipping, sending transaction and tracking notifications, and facilitating any approved returns or warranty replacements.
• Marketing and Advertising: We may use your personal information to send promotional communications by email or text message, and to show you targeted advertisements for products that align with your training interests.
• Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your credentials safe. If you believe your account has been compromised, please contact us immediately.
• Communicating with You and Service Improvement: We use your data to provide customer support, resolve issues efficiently, and improve our Services. This is in our legitimate interest to remain responsive and maintain a strong business relationship with you.

4) Sharing Personal Information

We share your Personal Information with select third parties to help us operate our business:

• Shopify: We use Shopify to power our online e-commerce platform.
• Logistics Partners: We share your shipping address, phone number, and email with our courier partners to ensure the safe and tracked delivery of your equipment.
• Legal Compliance: We may share your information to comply with applicable laws and regulations, respond to lawful requests (such as a subpoena), or protect our rights.

5) Cookies & Behavioral Advertising

We use cookies to remember your preferences and optimize your browsing experience. We may also use this data to provide targeted advertising. You can opt out of targeted advertising through the settings on major platforms (like Google or Facebook) or via the Digital Advertising Alliance’s opt-out portal.

6) Data Retention and Your Rights

When you place an order, we retain your Personal Information for our records unless you ask us to erase it. This allows us to verify past orders for our 3-month warranty claims and reference past product weights. Depending on your location, you may have the right to access, port, correct, or erase the personal information we hold about you.

7) How to Contact Us

For more information about our privacy practices, to exercise your rights, or to make a complaint, please contact us by email at:

Email: info@satvafit.com